Frequently Asked Questions

1. CAN I CANCEL OR CHANGE MY ORDER AFTER SUBMITTING?

Unfortunately, we are unable to cancel or change your order once they have been submitted. We strongly advise you to carefully review and modify your order before you confirm your order. Please place a new order for the new item.

2. WHERE DO YOU DELIVER TO?

We are delivering to worldwide addresses.

3. HOW MUCH AND HOW LONG WILL THE DELIVERY TAKE?

Information about delivery and shipping is available in Shipping and Delivery Section.

4. WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

If an item you have purchased is unavailable, we will inform you via email or phone call from our customer service team.

5. HOW CAN I FIGURE OUT MY SIZE?

Please click on Size Guide. We have provided a list of size guide specifically to their categories.

Please note that there might be a slight difference (+/- 1 inch) from the measurement stated.

6. HOW CAN I CONTACT COTTON PLANET?

If you have any questions, you may contact us via:

Feedback Form at Contact Us

Or email us at

enquiry@cottonplanet.sg

We will get back to you within the next business day.

Or call us at

+65 6871 8738
Monday to Friday
8:30am – 6:00pm UTC+8